Redressal Officer – Srishti News (srishtinews.live)

Name: Shyamji Aryan (Sham Babu)
Designation: Redressal Officer
Organization: Srishti News (srishtinews.live)
Email: support@srishtinews.live
Phone: 9835101074
Address: Srishti News Cricle, Nawada, Station road, Bhojpur, Bihar-802301, India

Role & Responsibility:
As the Redressal Officer of Srishti News, Shyamji Aryan is responsible for addressing reader grievances, resolving content-related complaints, ensuring adherence to ethical journalism guidelines, and maintaining transparency as per the norms of the Ministry of Information & Broadcasting and the IT Rules, 2021.

All complaints related to published content may be submitted to the above contact details. The Redressal Officer will review and respond within the prescribed time frame.

Srishti News – Formal Grievance Policy

1. Introduction

Srishti News (srishtinews.live) is committed to ethical journalism, transparency, and accountability. This Grievance Policy outlines the procedure for submission, acknowledgment, review, and resolution of complaints related to published content.

This policy adheres to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and applies to all digital content published by Srishti News.

2. Submission of Grievances

Any person may submit a grievance if they believe that:

• A published article contains inaccurate or misleading information

• Content violates privacy, copyright, or lawful rights

• Content causes harm, defamation, or falls under restricted categories of the IT Rules 2021

• A clarification, correction, or removal is required

Required Information:

To help us process your complaint efficiently, please include:

• Your full name and contact information

• URL or headline of the disputed content

• Description of the issue (with evidence, if any)

• The specific relief sought (correction, clarification, removal, etc.)

Grievances may be submitted via email or postal mail to the designated Redressal Officer.

3. Acknowledgment of Complaints

Upon receiving a grievance:

• A confirmation will be sent within 24 hours

• A unique complaint ID will be provided for tracking

4. Processing and Resolution

The Redressal Officer will:

• Review the complaint and verify facts

• Consult reporters, editors, and other personnel as required

• Conduct an internal assessment of the content

Resolution Timeline:

• A final decision will be communicated within 15 days of receiving the complaint

• If additional time is needed, the complainant will be informed with reasons and the expected timeline

Possible Outcomes:

• Correction or clarification added to the article

• Updated or revised content

• Removal of content

• Issuance of apology or editorial note

• Rejection of complaint with explanation

5. Escalation Procedure

If a complainant is unsatisfied with the resolution:

1. Appeal to the internal appellate mechanism (if applicable)

2. Approach the self-regulatory body (if Srishti News is a member)

3. File a complaint with the Ministry of Information & Broadcasting or pursue legal remedies

6. Record Keeping

Srishti News maintains:

• A log of all grievances received

• Copies of correspondence with complainants

• Records of editorial decisions and actions taken

These records may be shared with competent authorities when lawfully required.

Compliance Page – IT Rules 2021

1. Compliance Overview

Srishti News complies with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 for digital news publishers, including requirements under:

• Part II — Due Diligence by Intermediaries (where applicable)

• Part III — Code of Ethics & Grievance Redressal Mechanism

2. Code of Ethics Compliance

Srishti News follows the journalistic standards prescribed under:

• Norms of Journalistic Conduct (Press Council of India)

• Programme Code under the Cable Television Networks Regulation Act, 1995

• Relevant digital media ethics guidelines

We are committed to maintaining accuracy, fairness, and responsible reporting.

3. Grievance Redressal Officer (GRO)

Name: Shyamji Aryan (Sham Babu)
Designation: Redressal Officer, Srishti News
Email: replace-with-email@example.com
Phone: +91-XXXXXXXXXX
Postal Address: Replace with official address

Duties of the GRO:

• Receive and acknowledge grievances within 24 hours

• Process and resolve complaints within 15 days

• Maintain communication records and file compliance reports

• Cooperate with authorized government authorities

4. Grievance Mechanism Compliance

We adhere to the following IT Rules 2021 mandates:

• Publish contact details of the Grievance Officer on the website

• Provide a clear and accessible grievance submission process

• Time-bound acknowledgment and resolution

• Provide explanations in cases of rejection

• Maintain transparency and accountability in handling complaints

5. Records, Reporting & Cooperation

Srishti News:

• Preserves grievance records for the legally mandated duration

• Provides information to government bodies when required by law

• Ensures content takedown or modification when directed by competent authority

6. Transparency Statement

Srishti News values:

• Public trust

• Ethical journalism

• Fair grievance resolution

• Editorial independence

We remain committed to compliance with the IT Rules 2021 and to maintaining a safe, lawful, and responsible digital platform.

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